The Secret to Effective Communication is Active Listening
Have you ever been told that you don’t understand, even though you think you really do understand? Have you ever had a person tell you something over and over again and wondered why they felt the need to tell you again? If so, the reason is because that person did not feel truly understood. When we do not feel as though the listener understands us, we want to explain it again in order to achieve understanding. Once understanding is communicated, support is felt.